“What is your Support policy?”
We're happy to provide bug fixes and answers to questions arising from general use of the theme. We cannot provide support for integrations with third party apps or provide customizations or new theme version installations. We may provide articles on how to change certain elements of theme code, however they are at your own risk; we cannot cover assistance with the changes or any issues that may come up from code edits.
“How can I set up accordions in my product page descriptions?”
Spark makes use of a special syntax in your product description to convert its content into accordion dropdowns. This way, you can add product-specific information to each product. Follow the steps here to add them. Here's a tool you can use to generate the accordion code
"How do I show swatches on my product pages?"
If the swatches setting is enabled, Spark looks for images in your store's files area that match the name of your color variants. The step by step instructions can be found here.
"How can I organize my tags by group on the collection pages?"
Spark uses a special tag syntax of
Group_Tag for tags. You can learn more here.
“Can I edit the theme code?”
Once you purchase the theme, you will have full access to your code. We highly recommend backing up your theme before making any edits and keeping track of any additions to transfer over for any future theme updates.
“Want to hear a great idea for a feature that Spark doesn't have yet?”
Yes! We are actively developing new features for our themes in direct collaboration with our merchants. You can suggest a feature on our feedback board.